Shipping policy

Whether shop-bound or headed straight to the consumer (“you”), HED wheels and products are constructed or assembled by hand in our factory in Minnesota. Please allow approximately 3-4 weeks from the purchase date for the completion and shipping of your wheel order. If an order will take longer, we will let you know as soon as possible. Lead times may vary outside of this range due to factors such as the number of pieces ordered, holidays, production delays, etc. If any revisions and/or additions have been made to your order, please allow 5-7 days from the date the revisions/additions took place.

Delays in production and shipping, though rare, may occur. If an order will take longer than expected we will let you know as soon as possible.

HED Cycling Products takes great care to ensure that every item meets the highest standards of quality and craftsmanship. Please keep in mind that we work through multiple processes to fabricate and build our wheels. We stand behind the quality of everything we sell, and your satisfaction with our products is of the utmost importance to us. If an order does not live up to our standards, we occasionally have to remake an ordered item. We will make all efforts to quote accurate lead times and notify all our customers promptly if changes happen. Under no circumstances will HED Cycling products be responsible for any consequential damages resulting in order completion or shipping.